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We have been live for a couple of weeks with the new GPS Timing Splits capability in RaceJoy. This is the new feature that takes RaceJoy beyond just GPS Tracking, and delivers splits to runners and spectators as shown on the right. We had 320 runners using RaceJoy and there were 5,557 progress alerts to […]
We have written about this before. At RunSignup this is both a cultural component as well as a technical foundation. Culturally, we seek to continuously improve. We try to develop good solutions for customers, but they are never perfect. We learn from the feedback and then make improvements. You can see this by how we […]
Race Directors who have a daily registration summary sent to them via email now have a nice new summary table at the top. Thanks to Sharon Francis with the Aut2Run race for the idea!
RaceJoy has become the go-to mobile app for GPS Tracking. We released a brand new capability over the past two weeks called GPS Timing Splits. The feedback has been great – here is an example: The Progress Alerts were very motivational. I loved being told my pace and estimated finish time. I really think this […]
With the coming release of our new Payment System, we have updated the process of entering your payment information. Payment information is collected in Step 6 of the Wizard. You have 3 choices when setting up your race: Set up the Payment information and enable transactions. Setup Later and disable transactions until later. Setup Later […]
You can now easily see when each participant signed their waiver, and we save the text of the waiver that was signed. You can find this on the Participant Management page (View Participants, search and then click on “Manage”) for each participant at the bottom.
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Lehigh Valley Road Runners Case Study focuses on using custom questions to manage volunteerism and building a member-focused Race Series. View the PDF Version of the Lehigh Valley Road […]
We are happy to welcome Kevin Harris to the RunSignUp team! Kevin joins us to head up our financial and operational areas. As we grow, we wanted to bring in someone with excellent skills and experience in larger growing organizations. He has been a public company CFO and had a variety of finance and operating […]
Over the coming weeks we will be rolling out a new and improved payment system. Over the next year most of our customers will find it beneficial to move to this payment system. The primary benefit is faster payments and better reporting. Once the system is rolled out we also plan on lowering the processing […]
Boilermaker opened “Open” registration today on RunSignUp. They had opened a loyalty program last week. Things went well, as you can see from the post on the right! We always like to do an assessment of our systems and how things worked and share that publicly. The first person registered in 54 seconds – completing […]
The Haddonfield Adrenaline 5K enabled RaceJoy for their race this morning. There were 1,000 people signed up for the race and about 800 finishers (there was a big snow storm on Friday). There were 65 runners with RaceJoy on their phones and 62 spectators. Here are some sample comments: Love this app! My husband cheered […]
We are looking to hire a new junior Account Representative for our office in Richmond, VA. This person will review the hundreds of new races that are created on our website each month and look for ways the race directors can improve their races by using our services and help them drive additional registrations. They […]
We saw this exchange on Facebook yesterday that really provided a great, simple example of why we think our Customers are the best educators on using RunSignUp. We will always do our own How-To’s and provide resources on RunSignUp, but our customers – Race Directors, Timers, Running Stores, and Clubs – are the ones putting features […]
We continue to get good feedback on our Check-In capability. Most recently, a large race series with about 5,000+ participants per event gave us feedback that their tablet check-in could be improved with a larger button and the ability to Save and Check-in with one click. Here is the new check-in:
One of the key benefits of the RunSignUp Email system is that you can include data for each user right into the email with our Tags. We just added the %ADDON_ITEMS% tag. This means you can send an email like this: Dear %FIRST_NAME%, PLEASE PRINT AND BRING THIS WITH YOU (or save on your mobile phone), […]
RunSignUp’s RaceJoy mobile platform was heavily accessed at Gate River Run in Jacksonville, Florida this weekend. Close to 250 people used RaceJoy’s PhoneTrak feature with about 110 being participants and 140 being spectators. Supporting spectators were tracking participants live on the race course from 104 cities in primarily the United States, but also in Denmark […]
We now support export options for viewing multiple items in a cell – for example showing multiple add-ons ordered by a particular runner. Set this in the Export Options of the Participant Report. As shown below it applies to multiple types of fields: Here is a snapshot of a sample report exported to Google Sheets: […]
We now give you the ability to enable and disable the ability for groups to create their own passwords. This idea came up from a race who gets a lot of teams and they do not want to deal with the support calls for teams that forgot or mis-typed their passwords. The set up is […]
We updated the Group and Team listing to include just the First Name and last Initial based on user feedback.
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Birmingham Track Club Case Study Birmingham Track Club […]
We continue to see more races adopt notifications in partnership with their timers. This service is provided for free to races that use RunSignUp for registration and very inexpensively for races even if they do not use RunSignUp for registration. This past weekend a race of over 10,000 pre-registered runners, the McGuire’s St. Patricks Day […]
Boilermaker, the historic 15K road race in Utica, NY, opened up a Loyalty Program registration this morning at noon. They are opening up registration only to finishers of last year’s race for a week – next weekend they will open remaining slots to everyone else. In the first 10 minutes over 1,800 people registered. 30 […]
We now provide a simple way for race directors with more than one race to transfer a participant from one event to another. This is particularly useful for race series and participants signing up for the wrong city. Note this only works from the Race Director dashboard and a race director can only transfer from […]
We’ve heard a little confusion about the USA Triathlon Integration that we released in December. To clarify the USAT mandated process (and how you may have ended up with unsigned waivers): Your athletes are prompted to sign the waiver within registration. However, to comply with USAT requirements, there is also an option to sign the […]
We now provide an easy way for partners with multiple races to have their logo (or any logo as seen on the right) on all outgoing notification emails generated by RunSignUp. For example, if you are a timer supporting a number of races your logo could be at the top of each confirmation email. This […]
UPDATE: the migration was successful. It took 2 minutes from 10:45 – 10:47. There were no lost transactions, but some people did have to wait on the checkout page or click refresh. A second migration ran from 3:00PM- 3:04 PM. We are doing database maintenance and updates this morning. This may cause minor delays of […]
We have a new How To on the Email Marketing system that is integrated into your Dashboard. This How To covers: – Setting Up Your SendGrid Account – Managing Your Email Settings – Sending Emails – Managing Emails – Managing Email Lists
You often hear the recommendation of “Let’s have a meeting” and “Let’s communicate more”. At RunSignUp we think meetings and communicating are a waste of time. Mark Nigro, the CTO at Bluestone Software and a very bright man, introduced me to the concept that communicating and having meetings was a waste of time. His concept […]
You can now track Twitter ad conversions like we have had for Google, Facebook and other ad conversion tracking. Conversion tracking allows you to match clicks from Twitter to actual sales that happen. Twitter Ads can be interesting as a low cost way of getting visibility for your race. To turn on conversion tracking, go […]
We have added a nice fast search capability for races with lots of fundraisers like the Semper Fi Marine Corps Marathon. Here is a screen shot – the list of people comes up similarly to Google searches and our Results searches (pretty cool): And here is what the fundraising page looks like for a fundraiser […]
You can now add manual entries for cash and checks received for multiple charities. This makes reporting easier when your race is supporting multiple charities.
We have been getting good feedback from customers that are checking in thousands of participants for their races. We added the nice custom EMail option with the barcode for each participant. Today we have made it super fast to scan and go by adding this new option to the Check-In Configuration page on RD Go. […]
RaceJoy is an open mobile platform. This follows the open approach RunSignUp has taken from the beginning. Our goal is to give runners and races plenty of choice when using RaceJoy for their race. This is probably best explained by the type of partners we will be looking to work with over the coming year. […]
We have made it easy to “RaceJoy Enable” your race on RunSignUp. Simply go to your race dashboard and select the Race Day Go menu and then the RaceJoy sub-menu. You can either point to a URL containing a digital map or upload a file. Note it will take a couple of weeks to add […]
Hopefully make it successful – which means that over the next couple of years we crack 1 Million users. Here is our plan: Introduce RaceJoy to RunSignUp races and timers. We hope that a number of them see the value in providing this service for their races and will promote the fact their race is […]
Many people are asking why we acquired RaceJoy and are integrating them with RunSignUp. The answer is quite simple. RaceJoy is Cool Technology! And lots of people are going to use GPS tracking in races in the years to come. Also, James Harris is a genius who writes great code 🙂 I guess that begs […]
With the rapid growth of RunSignUp and by adding the talents of The Race Director and RaceJoy to our offering, many people want to understand our strategy. We covered this in our presentation at RunningUSA (and our video of that presentation here). It is worth expanding on now that RaceJoy is formally a part of […]
We have a RaceJoy Promotion Toolkit that you can use to help promote RaceJoy to the runners in your race. Download the RaceJoy Promo Toolkit here.
Shared Vision of Innovation Leading to Next Generation Race Experience February 26, 2015 – Moorestown, NJ – RunSignUp, the leading industry innovator for race events, timing service providers, running stores and clubs, announces its acquisition of RaceJoy, the industry’s premium mobile and runner tracking solution. James Harris, creator of RaceJoy, will join RunSignUp to continue […]
If you are running a widget on your website, we strongly suggest that you make sure your site has an SSL certificate and the pages with RunSignUp widgets are https://mywebsite.com format – with the “s” after “http”. In fact, even sites that do not have ssl certificates are safe since the RunSignUp widget uses SSL […]
Thanks to suggestions from the Semper Fi Fund, we have made a number of improvements on the Fundraising reports. It is now easier to view fundraisers, their associated charities, where they are as a % of their goal, and so forth. Here are two screen shots that show all the columns we show, and of […]
We’ve been talking about the importance of having a mobile responsive site for a long time, and continue to see the trend towards runners finding races and registering from devices other than desktop computer. At the Yahoo Mobile Developer Conference recently, Flurry Analytics and ComScore presented that they expect Google to change their search rankings to […]
We include a registration # barcode on the confirmation page, the confirmation email and now you have the ability to include the barcode in any email you send your runners. What is the Barcode? The barcode is the registration ID number. Each person who registers for a race in RunSignUp is issued a unique registration […]
One of the best things about the new EMail system is the ability to put registrant information into each email very easily. My favorite example is sending an email a couple of days before the race. This example, shows the new ability to add the Registration Bar Code to the email. If you are using […]
We have added a new Participant Search for partners to find participants across any of their races. The new search can now be refined across certain dates. It also allows you to download a csv file of all participants across all races who meet the search criteria.
We have added several new reports for Partners to see a quick overview across all of their races. The first is reached by clicking the “View Live Dashboard” button on the top left of the Partner Dashboard. It produces a quick view report of total registrations, transaction volume and revenue share: The Top Races & […]
Race Directors are starting to use our new Email System with some great results. Below is an email that was sent using the new capability of the integrated data to send customized information to each runner. And runners and race directors love it, as you can see in the exchange on the right. We are […]
We have exposed the ability for races to take the middle name as a separate field. You can add this option by going to Miscellaneous Settings in the Dashboard as shown on the right. Below is what the form looks like with the Middle Name field. Personally (Bob Bickel writing), I am not a fan […]
Does Facebook advertising pay off? It looks like with some experimentation and refinement, the answer is a definite yes. I answered this for myself this weekend by running 3 different types of ads on Facebook and spending about $85, and we had 26 registrations for $676. A pretty good return on investment no matter how […]
We have had Bib Exchange for a while in the two basic flavors – gifting and selling. However, you could not turn on one type and turn off the other type. Thanks to a recommendation from Boilermaker, we now allow race directors the option:
