RunSignup Blog

Elevating endurance and fundraising communities with the art of technology.

Community Roundup: Healthy Kids

We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view you can find all the previous highlights archive here. Today’s highlight is a look at a single program taking hundreds of races virtual: Healthy Kids Running […]

Virtual Results Dashboard Updates and Webinar Recording

We have updated our Dashboard screens for the Enhanced Virtual Results setup, making it easier for you to let participants submit their own results for Virtual Races. Catch up on the webinar and slides, or just get an overview of the updates below. Virtual Race Resources This webinar specifically covers the updates to the Dashboard […]

Make Money with RunSignup

Every event organizer is trying to figure out how to generate revenue right now. Here is an overview of ways to can use RunSignup to potentially make some money. We also have a sister blog for ways to Save Money with RunSignup. Here is a quick list: New Virtual Race Replace/Extend Your Race with Virtual […]

Webinar Recap & Recording: Breaking Down Financial Reports

More than ever, race organizers are reviewing their financial reporting and trying to make sense of the numbers – particularly, when and how much they will get paid. Kevin and Bryan took some time to walk through the Financial Summary and Payment Account reports that you can access. If you missed it, we have all […]

Race Reserve Requirement Drops from 20% to 10%

We are happy to announce that we are dropping our standard race reserve requirement from 20% to 10%, and the overall payment account reserve requirement from 10% to 5% effective immediately. You should see these new numbers appear in the various race financial reports and payment account reports. This drop is due to analyzing the […]

RunSignup’s Optimist’s Perspective for the Endurance Community

Things are bad. Period. Our Weekly Updates cover the overall net pain of revenue across our community falling off a cliff. This mean many people do not have the income to pay their bills or pay their employees – resulting in horrible personal choices and experiences. And the customers we serve are isolated at home […]

Community Roundup 4/13/20

We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view fundraising efforts, creative virtual events, virtual challenges, and creative use of the Postponement Tool. Today’s creative events are a grab-bag of virtual options, including a scavenger […]

Coronavirus Impact Week 7

Please see RunSignup.com/Coronavirus for recommendations and tools. Things continue to evolve as of April 11, 2020 from Week 6, Week 5,  Week 4, Week 3 and Week 2 of the Coronoavirus.  The transaction volume we saw the past week is 65% lower than the same week last year. The 65% is a pretty good improvement from the 76% the previous week but […]

Guest Blog: Launch and Manage your Virtual Runs with Virtual Race by Field General

Field General (FG) a real time GPS asset tracking software company has retooled its flagship product to provide a simple and powerful solution to launch and manage Virtual Runs: Virtual Race by Field General (VR). (vrace.us )  “With races being canceled across the world, Race Directors need a fast, simple and power solution to convert […]

RaceJoy Monitoring Dashboard How-To

More race organizers and timers are turning to RunSignup’s RaceJoy mobile app for their virtual events to offer the more tangible experiences that go with a race. Such features include every mile updates, directional cues, remote cheer sending and tracking by spectators, and off course alerts. Race organizers can use RaceJoy’s Monitoring Dashboard for an […]

Net Promoter Score Survey

We have added a Net Promoter Score Survey to every race at the bottom of the main Race Info page as another great addition to your free Race Website. Net Promoter Scores have become the standard way of evaluating your level of customer satisfaction. It measures how likely your customers are to recommend your product […]

Webinar Recap & Recording: Understanding Small Business Financial Relief Programs

There are a lot of questions floating around about the new financial relief programs for small business. While some of those questions don’t have answers yet (for either business owners or the banks working on the loans), Shawn Daugherty of Good Times Event Services  and RunSignup’s CFO & COO Kevin Harris led a discussion today to […]

Community Roundup 4/08/20: Fundraising Efforts

We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view creative virtual events, virtual challenges, and creative use of the Postponement Tool. This time, we’re taking a look at a few creative solutions for raising money […]

Registration User Experience Update

Although our development schedule and priorities have changed a little lately, we haven’t forgotten about our user experience. We have made some significant updates to the first page of our registration path. We have added some clarity to the registrant display by adding a container around each registrant. This helps users easily distinguish between each […]

RunSignup Announces RaceDay Experience for Virtual Events

Solo Participant and Remote Spectator Interactive Race Experience RunSignup is pleased to announce its RaceDay Virtual Experience for virtual events, for an authentic, socially connected race day experience with RunSignup’s mobile app, RaceJoy, and RaceDay Virtual Results – all while supporting the requirements for social distancing. RaceJoy connects solo participants with remote spectators and offers […]

Understanding the Financial Summary Page

Races have a Financial Summary page that has drawn more attention than usual. Let’s take a look at a simple use case to understand the basics. We will also take a look at the Payment Account, which is where you can see your estimated next payment. Transactions: $62,836.27 – This line is the total transactions […]

Coronavirus Impact Week 6

Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 4 ending Saturday March 21, 2020 from Week 5,  Week 4, Week 3 and Week 2.  The transaction volume we saw the past week is 76% lower than the same week last year (and since we were seeing growth of 29% from Jan. 1- Mar 7 because […]

New Defer Via Race Transfer Option

We just released a new option to make the deferral process much more streamlined for both races and participants. The new Defer via Race Transfer option will allow participants to automatically claim their deferral and register after renewing your race the following year. This eliminates the need to compile reports to generate coupons and reserved […]

RunSignup March Newsletter

COVID-19 and the Endurance Industry Like everything about March 2020, this month’s newsletter is a little different from our standard roundup of technology updates. We’ve sent a lot of emails recently, but with more and more races modifying their events, we wanted to use this newsletter as a central resource for your path forward. First up: we’re […]

Community Roundup 3/30/20

We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view creative virtual events, and creative use of the Postponement Tool. A Ultra-Flexible Virtual Challenge, with Semper-Fi Fund Semper Fi & America’s Fund Community Sports One of […]

Coronavirus Impact Week 5

Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 4 ending Saturday March 21, 2020 from Week 4, Week 3 and Week 2.  The transaction volume we saw the past week is 81% lower than the same week last year (and since we were seeing growth of 29% from Jan. 1- Mar 7 because of more […]

COVID-19 Stimulus Plan and Nonprofits

The $2 trillion COVID-19 Stimulus Plan was signed into law this afternoon. Among the many benefits, the emergency relief plan contains several measures that directly apply to nonprofits that we would like to highlight: The plan includes a temporary universal charitable deduction. The bill enables all Americans to give up to $300 to charities, tax-free, […]

Post Race Payment Policy Update

5/9/2020 Update: We have lowered the standard race reserve to 5% from 10%. The Payment Account Reserve requirement has been lowered to 2.5% from 5%. 4/15/2020 Update: We have lowered the standard race reserve requirement from 20% to 10%. The Payment Account Reserve requirement has been lowered from 10% to 5%. The Coronavirus is impacting […]

Donations and Fundraising: COVID-19 Webinar Recap

Further your mission–but first, take care of your people This is and will continue to be an extremely difficult time for nonprofits. It’s time to go back to basics: engage your communities. People need connection more than ever. Focus on your employees, beneficiaries, and volunteers first, and keep any donations and fundraising messaging simple, actionable, […]

Small Business Resources

We have added a new section Business Resources section to our Coronavirus Resource Site with two pages: Small Business Financial Resources with links to information about national SBA loans, private program, and local initiatives. Industry Action with information about petitions, letter campaigns, and other collective action that could benefit the industry. Both of these resources […]

Webinar Recap & Recording: Coronavirus Update with Bob

Bob took some time today to give an update on the impact of COVID-19 on the endurance industry, our financial policies and chargeback response, what race directors can do, and our upcoming priorities. If you missed it, we have all the content for you here. Additional Resources More Webinars Upcoming: Donation Websites and Donation Forms […]

Coronavirus Impact Week 4

Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 4 ending Saturday March 21, 2020 from Week 3 and Week 2.  We have decided to throw out the YOY comparison we were using as so many events have postponed or cancelled this year’s event they are now useless. The overall volume of transactions decreased […]

Ann Arbor Marathon Offers Week of RaceJoy

Like many events, the Probility Ann Arbor Marathon converted its race to a virtual event in response to Covid 19 and the need for social distancing. Finishers still get a medal and t-shirt and are able to complete the official course routes. What is different? Participants complete their chosen course within a span of a […]

RunSignup Cancels 2020 Summer Symposium to Focus on Coronavirus Response

With the endurance industry facing uncertainty due to COVID-19 and related restrictions on gatherings, we have decided not to hold a 2020 Summer Symposium. This year, we want to focus our attention and efforts on providing virtual tools and resources to help the endurance industry navigate the coronavirus. We started our Symposiums in 2014 to […]

Coronavirus Tools: Where are we Today?

It’s been a crazy few weeks since Bob first posted some suggestions for races that may be impacted by the Coronavirus. Now, with races across the country getting creative, we wanted to take a moment to collect all the updates in one place. Postponement Tool The Postponement Tool (which can be used for more than […]

Webinar Recording: Virtual Event Results, Update 1

With more and more races embracing Virtual Events, we’re working on improvements to our results options. The first update is here, and RaceDay Product Manager Matt Avery ran through the new elements that will make it easier for your Virtual Participants to report their times. New to virtual events and want to take a step […]

Chargeback Notification to Race Director

As the concern about industry impact from chargebacks increases, we have implemented a new notification to let races know when we receive a chargeback. We have written in depth about chargebacks, but for a quick refresher: A chargeback is where the credit card network allows a credit card holder to get their money back if […]

Quick Participant Videos

With the flood of races offering deferrals and transfers to virtual events, participants are also flooding our inbox (and yours, I’m sure) looking for guidance. Luckily, Andrew Sigwart both monitors the info@runsignup email inbox, and creates all our video content. We have a few short videos you can share with participants to help them out, […]

Enhanced Virtual Results Updates: Phase 1

As more and more events are transitioning their Races over to Virtual Races we are dedicating more of our time on improving the Virtual Race experience for participants, and the Virtual Race setup and configuration for race directors. Over the next few weeks you’ll see some consistent improvements made to both of these areas. We […]

RaceJoy Tracking & Cheers for Virtual Events

Races are looking for ways to add something to their newly formed virtual events and we’ve adjusted the backend so RaceJoy’s live tracking, cheer sending, and progress alerts at every mile can be offered. This is a safe and healthy way for participants to get outside and run different courses designed for your virtual event. […]

Coronavirus Reserve and Payment Policy Updates

Note: Update to Policies were made on March 27 and detailed here: https://runsignup.blog/2020/03/27/post-race-payment-policy-update/. As the coronavirus continues to impact events and gathering in the US, we have amended our Reserve and Payment policies. We know that events are working hard to make responsible decisions, communicate with participants, and deliver value to their participants wherever possible. […]

Coronavirus Impact on Race Registrations – Week 3

Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 3 ending 3/14/2020 from Week 2. When we announced our Tools for helping races with Coronavirus on March 10 there were some upset people. By Saturday everyone realizes the impact this is having and will have for the next couple of months […]

Webinar Recording and Follow-Up: Transitioning to a Virtual Race

As race directors look for alternatives to cancelling their events, a number of races are “going virtual”. Virtual races have existed for years, but the process of changing a physical race to a virtual one (quickly) is new. This webinar walked through the basics you’ll need to consider as you go virtual, and makes some […]

Webinar Recording and Follow-Up: Coronavirus Planning and Tools

We held a webinar today to review the current status of coronavirus impact, and get customers up new tools to help communicate action plans with your participants quickly and effectively. We know this is a tough week for everyone, and we’re working as fast as we can to put together tools to support your events. […]

Timer Tip: RaceDay CheckIn App

Timers can take advantage of RunSignup’s free RaceDay CheckIn app to make things move faster during packet pickup and overcome many traditional timer headaches. Watch this recorded Webinar that covers how to use its features. RaceDay CheckIn App features include: QR code scanning or manual entry Personal information and transfer adjustments Dynamic bib assignments Giveaway […]

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