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RaceJoy has released a new version that introduces its latest innovation for tracking relay teams at running and cycling events. Key improvements include the ability for manual check-ins, new login screens, team performance monitoring, and more fine tune controls for the user. These are in addition to recent advances like Store and Forward of a […]
We have released an exciting update to our Multi-Race Bundles feature. The display of the Multi-Race Bundles has been redesigned on both the race website and registration form. This update makes reading and understanding the bundles much easier. The event tile now features a special “Bundle” tag that only shows for multi-race bundles. Bundle details are […]
ICYMI: We’ve been talking a lot about CRM. What is a CRM for Races? RunSignUp CRM Vision RunSignUp CRM Offering Why a Race CRM? Our CRM Session was our most over-crowded of the Symposium (sorry to those of you on the floor!)…and also one of the few that were not recorded. Never fear: for those […]
One of our payment providers, Vantiv, had a full outage on Saturday morning from 6:48AM until 7:52AM Eastern. This impacted any registrations that were for races that used that back end payment processing. People trying to register during this time saw an error message and hopefully tried again later in the day. We are working […]
For reference, we have published the slides from several of the presentations from the 2018 RunSignUp Symposium. We’ll add to this resource as we get more – thanks to all our fabulous presenters! RunSignUp Keynote, Bob Bickel (RunSignUp) Branding and Creative Event Activations, Ryan Callahan (Runhouse) Advantages & Challenges of Youth Events, Gary Kutscher […]
Back by popular demand for the third year in a row, Sales Lead Bryan Jenkins took the RunSignUp Symposium attendees through 22 of the most missed and underutilized features on our platform. We have them collated here – take a look and see what you could use! Update: You can watch this presentation here! 1) […]
RunSignUp Awards 2018 Community Grant RunSignUp, the leading technology provider for races, has announced the awardees of the 2018 RunSignUp Community Grant Program. The Community Grant program is a giving program began in 2016 to provide a financial contribution to endurance-related nonprofit organizations. In 2018, the organization received 162 highly deserving charitable organizations. A team […]
Moorestown, NJ – As the industry’s top race management platform, RunSignUp is thrilled to announce an exciting new initiative with ROAD iD, the leading provider of wearable ID products. The two companies share a common mission to promote active, healthy lifestyles through training and participating in events, and this program will allow RunSignUp participants to […]
See more on CRM: What is CRM for Races? RunSignUp CRM Vision RunSignUp CRM Offering One of the questions we get is why not use an existing CRM like Salesforce? There are a variety of reasons, but the key one is that if you want to take care of your customers, all of the information […]
See more on CRM: What is CRM for Races RunSignUp CRM Vision Why a Race CRM? This blog covers the new CRM capabilities RunSignUp is rolling out in addition to all of the tools and functionality we have today to enable races to manage and grow their races by leveraging the complete lifecycle tools we […]
See more on CRM: What is CRM for Races RunSignUp CRM Offering Why a Race CRM? One of the original concepts of RunSignUp was that we would have a single place where your race could interact with participants and make that easy for race directors to manage their participants and grow their races. In essence, […]
See more on CRM: RunSignUp CRM Vision RunSignUp CRM Offering Why a Race CRM? CRM, or Customer Relationship Management, is a term that has been around since the 1990’s when Siebel used it to position their software for sales organizations. Today, CRM has become a hot topic for races who are looking to maximize their […]
If you are a Race Director or have access to multiple races on RunSignUp, we make it easy to change races and stay on the same page. This helps to quickly make edits to multiple races when you want to add something new to your race. We now split your events by upcoming and past […]
This morning we released part 5 in our Donation & Fundraising redesign. The release focuses on usability updates to the fundraiser/charity pages and pop-up windows. Highlights include: Usability and interface improvements to the fundraiser/charity pages. Larger fundraiser image Re-organization of the donation meter and top donors into a consistent side bar. Updated pop-up design that matches […]
Moorestown, NJ – Registration for the 5th Annual RunSignUp Symposium that kicks off in Philadelphia next week has reached capacity. This is the first sellout for RunSignUp, the leading technology provider for races in the US. The 2018 Symposium opens with a reception on Monday, July 16th and is followed by two days of educational […]
Have you upgraded your RaceJoy app? A significant part of what RaceJoy offers participants on race day involves the use of sound to add to the race day experience – from audio cheers sent by family and friends to live progress updates with information like pace and estimated finish time, competitor progress alerts, race news […]
Note: We are making this option unavailable to new customers in February, 2022. The volume of usage and issues of inventory and item syncing introduced a 5% error rate, which we are not able to address fully. Shopify is now integrated with RunSignUp for races. This means races can sell items from their Shopify stores […]
We do a quarterly update on how things are going with RunSignUp (2016, Q1/17, Q2/17, Q3/17, 2017, and Q1/18). The good news is that more races, timing companies, running stores and runners continue to recommend us. And we keep putting out great technology our customers seem to like! Looks like we are going to sell out the RunSignUp Symposium – July […]
Over the past month, Curtis Vollmar – a former employee of RunSignUp – has made several statements and posted videos on social media about RunSignUp and his termination of employment. We strongly disagree with Mr. Vollmar’s statements about RunSignUp and the cause of his termination and they are in no way representative of RunSignUp’s business practices […]
RaceJoy is no longer able to support participants posting progress updates on their Facebook walls due to changes in Facebook’s policies. Previously, participants could choose to have their progress updates posted real-time on their Facebook wall as they crossed milestones along the course that included their pace and estimated finish time. As part of the […]
June’s Top News: Multi-Race Bundles Race Directors have a powerful new tool to drive registrations: Multi-Race Bundles. Offer participants specially priced bundles that include multiple races. Cross-promote events by using popular races to drive participation in newer ones and providing motivation for athletes to participate in multiple races throughout the year. For directors with several […]
We are happy to introduce the next key area of our work on CRM – Promotions. While the CRM Participant Hub, Notes and Search are very useful, the real key to a great CRM is being able to DO something. We call these Promotions. Eventually you will be able to implement a wide variety of […]
One of the Largest 15K Running Events Delivers RaceJoy June 27, 2018 – Moorestown, NJ – Race organizers of the Boilermaker Road Race are offering advanced live runner tracking with the race day mobile app, RaceJoy. Participants and spectators will be treated to an interactive race day experience with live performance updates and real-time GPS […]
RunSignUp’s Multi-Race Bundle solution lets you offer participants specially priced bundles of races that are featured across your race websites and easily managed from your Race Dashboard. One of the most effective ways to use Multi-Race Bundles to optimize registrations and transactions across your races is the classic upsell: “If you sign up for the […]
Race Directors have a powerful new way to drive registrations on RunSignUp. You can now offer participants specially priced bundles of races that are featured across your race websites and easily managed from your Race Dashboard with Multi-Race Bundles. This solution lets you cross-promote and upsell your races on the front-end, with automated participant and […]
As part of our continuing user experience update to the Donation & Fundraising section we have released a big update to the donation section. Highlights include: The donation field is much larger and uses color highlights for clarity. Using the donation field is now more intuitive. It will select or deselect the appropriate level button […]
We released a new Swag Rewards capability, allowing race directors to give participants swag for reaching specific milestones. In V 1.0, race directors can choose to issue swag to participants once they refer a specified number of participants to register for their event. Future versions of Swag Rewards will expand the type of activities that […]
Yesterday the US Supreme Court struck down a 1992 landmark decision (Quill Corporation vs. North Dakota) that had previously barred states from seeking sales tax from businesses unless they have a physical presence in the state. The 1992 decision had allowed online ecommerce businesses to thrive by not having to comply with the myriad and […]
With a little less than a month to the Opening Reception, we’re closing in on a sellout for the 2018 Symposium. If you’re still on the fence (or simply procrastinating), the time to register is now! Our Symposium is designed for race directors, timers, and race management/race series companies, with a variety of sessions for […]
We have added a way for referrers to view the names of their referrals through their RunSignUp profile. Registrants/Referrers can view this information by going to their PROFILE and selecting the MY REFERRALS tab: From there, the referrer will be able to see a list of their referred registrations. We show the first name, last […]
Warren Buffet and Jamie Dimon wrote an Op-Ed this week about too much focus on “Short Termism”, and how it harms businesses and the economy. They argue for doing away with public quarterly reports and emphasize “Clear communication of a company’s strategic goals—along with metrics that can be evaluated over time—will always be critical to […]
We are excited to announce the initial public release of Multi-Race Bundles. The purpose of the Multi-Race bundle is to offer a choice to participants to buy a bundle of any number of races and events together in a single transaction. Participant View This example is for a bundle between the two races in Moorestown, […]
Some of our team was out presenting to a prospective customer yesterday. During the demo, the customer requested a feature – forcing participants to scroll thru the entire waiver form before allowing them to confirm. One of our team members sent a message to Bob to see if we could impress them. In 35 minutes, […]
Today we released our latest update to the donation user interface, Cards & Lists. The fundraiser cards have been completely redesigned. The cards now feature our “Tile” design as well as making the readability of the card content more clear and concise. We also added a new feature that allows users to toggle between list […]
Bob was inspired to start RunSignUp based on being one of the race directors at the Scott Coffee Run. Eight years later, it is useful to see how the race makes use of RunSignUp technology today (this will be a long blog post). Promotion Race Website – We used to have a website managed by […]
RaceJoy’s Runner Tracking Offered at One of the Largest 10Ks in the Nation June 5, 2018 – Moorestown, NJ – RaceJoy, the industry’s leading race day mobile app, is available at the Bellin Run, one of the largest 10K races in the nation. The race organizers are providing participants and spectators with RaceJoy’s advanced runner […]
We have two development interns who joined us this summer, Heena Surve and Ben Faria. We have had great success with our intern program in the past, with over a half dozen people learning and growing their technical skills at RunSignUp in our advanced development environment. Three of those interns actually wound up working full […]
In this weeks donation update we focused on the fundraising tabs. The tabs have been redesigned with a clean modern feel and a new mobile option. On a mobile device, if there are three tabs, they will turn into a dropdown menu. This provides a better experience for mobile users. In addition, the “Become a […]
As part of our continuing CRM roll-out with features like a CRM Participant Hub, CRM for Donations and Fundraising, and CRM Notes, we are introducing a new CRM Menu on the dashboard. This will be the home for a lot more to come in the coming months with very powerful search capabilities, as well a the […]
May’s Top News: Custom Source Tracking for RaceInsights RaceInsights, our analytics machine that tracks every click, registration, and transaction on your race website, can now track custom sources to provide a granular look at your marketing ROI. Set up custom URL’s to use for specific campaigns – a Facebook Ad, a promotion from a […]
Leading Race Day Mobile Application Available at 178 Mile Relay Run Adventure Moorestown, NJ – RaceJoy, a RunSignUp product, is the industry’s leading race day mobile app and is being offered by race organizers of the 14th Annual Reno-Tahoe Odyssey Relay Run Adventure (RTO). More than 250 teams of runners will combine their efforts to complete […]
As part of our coming support for easier and more powerful Multi-Race bundles, we are in the process of refactoring (re-writing) a lot of our core registration code. We will begin releasing some of that this coming week, and June should see full support for Multi-Race bundles. But the purpose of this blog is not […]
“As race directors react to declining participation numbers, what we’re seeing is more of them increase value and create better experiences for their runners, partners, charities and communities.” – Rich Harshbarger, Running USA (2017 US Road Race Trends) While we have some data discrepancies that question whether the endurance event industry is actually in decline, there’s no argument […]
We did a nice little update on the coupon reports page: This is what is used to look like:
In March RunSignUp announced Strava as our first National Sponsor. The partnership is designed to open up a revenue stream for local races while linking them to technology that can actually help grow their events. On PT May 30th (2pm ET/11am), Strava will host a partner webinar highlighting: What are Clubs on Strava, and how […]
We are embarking on a several week incremental set of updates to the user experience of the Donation and Fundraising pages. First up is the Donation page with cleaner tiles layouts and better treatment of logos and titles. Stay tuned – more to come!
One year ago, we made this pledge: Our Commitment: RunSignUp will not only have the most feature rich race management platform, we will also have the leading user experience for participants, race directors, race management companies and timers by the end of 2017, and will continually improve the user experience into the future. Our goal […]
We have added a way to auto-apply a coupon code through a specific URL. In order to use this feature, you must first set-up the coupon code. Once the code is set-up, you can go to the bottom of the coupon set-up page under Financial>>Pricing>>Coupons. In the Auto-Applied Coupons section, click the link to set-up the […]
Race Directors HQ took a Deep Dive into RaceJoy, and we are pleased to share their coverage. Race Directors HQ is a resource for race organizers to find out about the various tools and services they can use to help propel their business. Some excerpts from their piece… Using GPS is a key differentiator between RaceJoy […]
This is a guest blog from GoEventus. Being a race director is no walk in the park. There are a hundred things to be done just to get your event up and running (no pun intended!) Apart from the advertising, site-prep and scheduling, you have to think about securing sponsors while finding ways to drive […]
